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REFUNDS AND RETURNS

We understand that clothing fits differently on everyone, and we’re happy to help you with any sizing or fit questions. Feel free to reach out to us at ott.wrldwide@outlook.com for personalized sizing assistance before making your purchase.

Please note, all sales are final. However, in the rare case that you need to exchange an item due to sizing, we accept exchanges within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with packaging intact. Items with signs of wear, soiling, or damage cannot be exchanged due to hygiene and safety reasons.

We are unable to process exchanges after 14 days. For any inquiries, email ott.wrldwide@outlook.com, and please allow 48-72 hours for a response

SHIPPING

OTT items are shipped by our dedicated team via Royal Mail, DPD, and DHL.

  • UK Next Day Delivery Order placed before before 1pm : £10
  • UK Standard Delivery:
  • £5.99 (3-5 working days)
  • USA & Europe: £23 ($28)
  • Rest of the World (Africa, South America, Asia, Australia, Canada, Middle East): £45 (DHL Worldwide Delivery, 5-7 working days)

Need further assistance?
Our customer service is available Monday to Friday, from 10 AM to 4 PM (BST). For support, email us at ott.wrldwide@outlook.com.

Processing Times
Orders are processed based on item availability and payment approval. During high-volume periods, product availability may change while your order is being processed. Most orders placed Monday to Friday will be processed and shipped within 1-2 business days. Orders placed on Friday or over the weekend will begin processing on Monday.

Pre-Orders
Items available for pre-order will be clearly marked on the product page, along with the anticipated shipping date. Full payment is captured at the time of order. If you'd like to cancel before the ship date, contact customer service. For orders containing both pre-order and ready-to-ship items, please note that all items will be shipped together. We cannot split shipments within the same order.

Feel free to contact us at ott.wrldwide@outlook.com for any queries.